‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s TikTok Moment.
As a product discovered more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline might not appear as an obvious target for online content feeds.
Yet the brand’s emergence as a popular subject on TikTok has positioned it at the vanguard of an promotional upheaval, in which large companies are spending big on content creators and putting fewer resources into advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers using on their skin with a byproduct of the drilling process. Today, a spree of user-generated videos have recorded its extensive utilization in “everyday tips”.
Hailed as a solution for polishing footwear or prolonging the scent of perfume, along with a cure for squeaky doors. It has even been deployed to combat the nuisance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Noticing its viral resurgence, marketers at Unilever amplified the hacks by asking their own scientists to test them and providing creators with the outcome data.
Claims that Vaseline reduced the sting of chili on the mouth were confirmed. So too were ideas it could extend fragrance and rejuvenate purses. Claims that it would bleach teeth or make eyelashes longer were disproven.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been dubbed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend 50% of its massive marketing spend on platform-based material.
Adapting to New Consumer Habits
A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was essential.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and talking about what they used.
“We are witnessing a departure from a broadcast model, where we would just send out ads … Currently, it's countless discussions, many communities. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“Ensuring your product is discussed by consumers, talked about by other people, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The strategy reflects seismic changes taking place in media consumption, with Gen Z and millennial audiences spending more time on digital networks than television, magazines or radio.
The transition is visible in declines in traditional media advertising. Across Britain, commercial funding for leading TV channels have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
This further signifies a blurring of media roles as large companies almost become production houses themselves, partnering with a multitude of digital creators to promote their goods.
Leon Harlow said: “Naturally, an exodus of attention away from some legacy media and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to compared to commercial messages. That’s a consistent trend.”
He noted companies can reduce costs by focusing on influencers over big traditional media campaigns, which also enables easier content adjustment to see what works.
This strategy is expanding. Promotional expenditure on influencer marketing is rising at quadruple the rate than the media industry overall. Across the United States, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to shape the national conversation.
She added: “Among the most effective advertising investments is still the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”